Refund & Cancellation Policy

1Cancelling a subscription

You can cancel at any time from your account. Cancellation stops the next renewal. Your plan stays active until the end of the billing period you have already paid for, and your content remains available during that period.

2Refunds on subscriptions

Postveo is billed monthly in advance. Because a plan grants its credits and capacity immediately at the start of the period, monthly subscription fees are generally non-refundable once the period has begun.

We will refund, on request:

• a duplicate charge or a charge taken after a valid cancellation;
• a charge taken in error by us;
• a period in which the Service was materially unavailable because of a fault on our side and we were unable to restore it — refunded pro rata for the days affected;
• a material reduction of a paid feature within a period you have already paid for — refunded pro rata for the remainder of that period.

3Credits and top-up packs

3.1 Credits are a usage meter, not money. They have no cash value and are not redeemable for cash.

3.2 Unused credits are not refundable, including on cancellation, except where a top-up was charged in error or duplicated.

3.3 Top-up credits remain usable for 12 months from purchase, and remain usable while your subscription is active.

3.4 Credits already spent on generated content are not reversible, including where you did not use the resulting content.

4How to request a refund

Email <<SUPPORT_EMAIL>> from the address on the account, with the invoice number and what happened. We acknowledge within 2 working days and decide within 7 working days. Approved refunds are made to the original payment method and typically reach you within 5–10 working days, depending on your bank.

5Failed payments

If a payment fails, your scheduled posts continue publishing for a grace period of seven days while you fix the payment. After that the subscription is paused. No refund arises from a paused subscription.

6Downgrades

A downgrade takes effect at the next renewal. If you are using more than the smaller plan includes, Postveo shows you exactly what to adjust first. Downgrades are not refunded pro rata for the current period. Features lock; your content stays.

7Account closure

On closure you may export your content first. Data is deleted or anonymised as set out in the Privacy Policy. Invoices are retained for the period Indian tax law requires.

8Chargebacks

If you believe a charge is wrong, contact us first — we can usually resolve it faster than a bank dispute. We may suspend an account while a chargeback is open.

9Contact

<<SUPPORT_EMAIL>> · <<LEGAL_ENTITY_NAME>> · <<REGISTERED_ADDRESS>>.