Terms of Service

1Who we are

These Terms of Service (“Terms”) are an agreement between you and <<LEGAL_ENTITY_NAME>>, a company registered in India with its registered office at <<REGISTERED_ADDRESS>>, <<CITY>>, <<STATE>> <<PIN>> (“Postveo”, “we”, “us”). They govern your use of the Postveo website at postveo.in and the Postveo application at app.postveo.in (together, the “Service”).

By creating an account, subscribing to a plan, or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and “you” means that business.

2What Postveo does

Postveo is a software service that helps you plan, create, schedule, publish and measure social media content for your business. Postveo publishes to third-party platforms (such as Instagram, Facebook, Threads and LinkedIn) only where you have connected the relevant account and approved the content.

3Your account

3.1 You must provide accurate information and keep your login credentials secure.

3.2 You are responsible for everything that happens under your account, including actions taken by teammates you invite.

3.3 You must be at least 18 years old and capable of entering into a contract under Indian law.

3.4 You may add teammates with owner, admin or editor roles. You are responsible for their use of the Service and for removing access when it is no longer needed.

4Connected social accounts

4.1 You connect third-party platform accounts through those platforms’ own authorisation flows. We do not ask for or store your social media passwords.

4.2 You confirm you own or are authorised to manage every account you connect.

4.3 Your use of each platform remains subject to that platform’s own terms. If a platform changes, restricts or withdraws its interfaces, features of the Service that depend on it may change or stop working. We will tell you if that happens, but we are not liable for a platform’s decisions.

4.4 You may disconnect an account at any time, and publishing to it stops.

5Plans, credits and fees

5.1 The Service is offered on paid monthly plans. Current prices, inclusions and credit allowances are published at postveo.in/pricing and inside the Service.

5.2 Credits are the internal unit used to meter AI-assisted work. One credit equals ₹1 of AI usage value. Credits have no independent cash value, are not a stored-value instrument, are not transferable between accounts, and are not redeemable for cash.

5.3 Your plan grants credits on activation and again on each renewal. Plan credits apply to the billing period in which they are granted. Credits purchased in a top-up pack remain usable for 12 months from purchase.

5.4 Actions listed as included or “0 credits” at postveo.in/pricing do not consume credits.

5.5 Fees are quoted in Indian Rupees and are exclusive of applicable taxes unless stated otherwise. GST is charged where applicable and a tax invoice is issued.

5.6 We may change prices, plan inclusions or credit rates. We will give you at least 30 days’ notice by email and in-app before a change takes effect for your subscription. Continuing to use the Service after a change takes effect means you accept it. You may cancel before it takes effect.

6Billing, renewal and failed payments

6.1 Subscriptions renew automatically each month until cancelled, via the payment method and mandate you set up at checkout.

6.2 If a payment fails, we will attempt to collect again and notify you. Your scheduled posts continue publishing during a grace period of seven days from the failed payment. If payment is still not received after that period, the subscription is paused and paid features stop until payment succeeds.

6.3 Cancellation and refunds are governed by the Refund and Cancellation Policy at postveo.in/refund-policy, which forms part of these Terms.

7Your content

7.1 You retain all rights in the logos, images, product information, text and other material you upload (“Your Content”).

7.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt and transmit Your Content only as required to operate the Service for you — including generating content at your instruction and publishing approved content to the platforms you have connected. This licence ends when you delete the content or close your account, except for backups retained for the period described in the Privacy Policy.

7.3 You confirm you have the rights to Your Content and that it does not infringe anyone else’s rights.

8AI-assisted output

8.1 The Service uses artificial intelligence to draft text and generate images and video (“Output”). Output is generated at your request and on your instruction.

8.2 You are responsible for reviewing Output before it is published. The Service is designed so that nothing is published without your approval.

8.3 Output may be inaccurate, may resemble content generated for other users from similar instructions, and may not be eligible for copyright protection in every jurisdiction. We make no warranty that Output is accurate, original, or fit for a particular purpose.

8.4 You must not use Output in a way that breaches the Acceptable Use Policy, any platform’s rules, or applicable law — including advertising standards and rules on misleading claims.

8.5 As between you and us, and to the extent permitted by law, you own the Output generated for your account.

9Acceptable use

Your use of the Service is subject to the Acceptable Use Policy at postveo.in/acceptable-use, which forms part of these Terms. We may suspend or terminate access for a breach, and for a serious breach we may do so without prior notice.

10Availability and support

10.1 We aim to keep the Service available but we do not commit to a specific uptime level. Planned maintenance will be notified where practical.

10.2 Support is provided by email on working days. We do not commit to a specific response time.

10.3 Features described on the website may change as the Service develops. We will not materially reduce a paid feature within a billing period you have already paid for without offering you a pro-rata refund of that period.

11Intellectual property in the Service

The Service, its software, design, and the Postveo name and marks belong to us. Nothing in these Terms transfers any of it to you. You may not copy, reverse engineer, resell, or create a competing service from the Service.

12Suspension and termination

12.1 You may cancel at any time from your account.

12.2 We may suspend or terminate your access if you breach these Terms, if payment is not received, if required by law, or if your use puts the Service or other users at risk.

12.3 On termination, your right to use the Service ends. You may export Your Content before the account is closed. We will delete or anonymise your data as described in the Privacy Policy.

13Disclaimers

To the maximum extent permitted by law, the Service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that any particular marketing result will be achieved, or that any third-party platform will accept, retain or display any post.

14Limitation of liability

14.1 Neither party excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded under Indian law.

14.2 Subject to 14.1, we are not liable for indirect or consequential loss, loss of profits, loss of goodwill, loss of business, or loss of data.

14.3 Subject to 14.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

15Indemnity

You will indemnify us against claims brought by a third party arising from Your Content, from your use of the Service in breach of these Terms or the Acceptable Use Policy, or from content you approved for publication.

16Changes to these Terms

We may update these Terms. If a change is material we will notify you by email or in-app at least 30 days before it takes effect. The “Last updated” date at the top always reflects the current version.

17Governing law and disputes

These Terms are governed by the laws of India. The courts at <<CITY>>, <<STATE>> have exclusive jurisdiction, subject to any right you have as a consumer to bring proceedings in your own jurisdiction.

18Grievance officer

In accordance with the Information Technology Act 2000 and the rules made under it, our Grievance Officer is <<GRIEVANCE_OFFICER>>, contactable at <<GRIEVANCE_EMAIL>>. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.

19Contact

<<LEGAL_ENTITY_NAME>>, <<REGISTERED_ADDRESS>>, <<CITY>>, <<STATE>> <<PIN>>. Email <<SUPPORT_EMAIL>>. GSTIN <<GSTIN>>.